Browse CultureUp
Manage billing
CultureUp routes billing through an account-first hub and request-review page before any hosted billing portal handoff, including payment updates, invoice access, and subscription cancellation.
When to email support
Email support is reserved for billing errors, duplicate charges, sponsor listing problems, technical issues, policy review questions, required reversal questions, or cancellation access issues.
Receipts and taxes
Hosted checkout receipts still come from the payment provider, but the billing path begins on CultureUp before any provider handoff. CultureUp does not describe support or sponsorship as tax-deductible unless approved legal language is published.
Refund policy
Voluntary support and sponsorship payments are generally non-refundable. Duplicate charges, technical billing errors, sponsor-policy declines before placement, and legally required reversals should be sent through support.